Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of the OfficeAPI platform ("Platform") operated by DBDITS Services ("Company", "we", "us", or "our") through the website officeapi.in.

By registering, accessing, or using OfficeAPI in any manner, you ("User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

OfficeAPI is a WhatsApp Business API platform operated under DBDITS Services. The platform provides:

• WhatsApp API-based two-way chat messaging
• AI-powered chatbot builder and automation flows
• Bulk WhatsApp campaign and promotion management
• Contact management and audience segmentation
• Meta-approved message template management
• Analytics, delivery reports, and performance dashboards
• REST API access and developer tools

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable prior notice.

3. Eligibility & Account Registration

To use OfficeAPI, you must:

• Be at least 18 years of age
• Be a legally registered business or individual with the legal capacity to enter into contracts
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials

You are responsible for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account at hello@officeapi.in.

4. Acceptable Use Policy

You agree to use the OfficeAPI platform only for lawful purposes. You must NOT use our services to:

• Send spam, unsolicited messages, or messages to numbers without proper consent
• Promote illegal activities, fraudulent schemes, or misleading content
• Send content that is abusive, threatening, defamatory, or violates third-party rights
• Violate WhatsApp's Business Policy or Meta's Messaging Guidelines
• Impersonate any person, business, or government entity
• Distribute malware, phishing content, or harmful software
• Bypass or attempt to bypass platform security measures

5. Payment & Billing

OfficeAPI offers the following subscription plans:

• Monthly Plan: ₹3,000 per month
• Annual Plan: ₹25,000 per year
• One-time Setup Fee: Applicable on all plans (amount communicated at onboarding)
• Meta Conversation Fees: Charged separately as per Meta's pricing policy

All payments are to be made in Indian Rupees (INR). Subscriptions begin on the date of payment confirmation. For refunds and cancellations, please refer to our Refund & Cancellation Policy.

We reserve the right to change our pricing with 30 days' prior notice to existing subscribers.

6. WhatsApp API & Meta Policies

OfficeAPI operates on the official WhatsApp Business API provided by Meta Platforms, Inc. By using our platform, you also agree to comply with:

• Meta's WhatsApp Business Policy
• Meta's Messaging Guidelines and Template Approval processes
• WhatsApp's policies on consent, opt-in, and opt-out for messaging

OfficeAPI is not responsible for any actions taken by Meta against your WhatsApp Business Account, including but not limited to account suspension, template rejection, or messaging tier limits.

7. Intellectual Property

All content, branding, software, logos, and materials on the OfficeAPI platform are the intellectual property of DBDITS Services and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the platform solely for your business communication purposes. You may not copy, modify, distribute, sell, or lease any part of the platform or its underlying software.

Your data, contacts, and message content remain your property. We do not claim ownership over content you create or send through the platform.

8. Limitation of Liability

To the maximum extent permitted by applicable law, DBDITS Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Interruption or unavailability of the platform
• Loss of data, messages, or campaign results
• Actions or decisions by Meta/WhatsApp affecting your account
• Unauthorized access to your account
• Any third-party integrations or services

Our total liability to you for any claims under these Terms shall not exceed the amount paid by you in the 3 months preceding the claim.

9. Termination

Either party may terminate the service agreement with written notice. We may terminate or suspend your account immediately, without prior notice, if:

• You violate these Terms or our Acceptable Use Policy
• You fail to make payment for your subscription
• Your WhatsApp account is suspended by Meta
• We are required to do so by law or regulatory authority

Upon termination, your right to use the platform ceases immediately. You may export your contact data within 30 days of termination after which it may be permanently deleted.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

We encourage resolution of disputes through mutual discussion. For unresolved disputes, arbitration may be pursued as per the Arbitration and Conciliation Act, 1996 of India.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us: